As with our sister Campuses, CSUB's Information Technology Services department did a mass transition of instructional and support services from mostly being focused on campus to being virtual. ITS groups had to continue to support functions on campus, keep the lights running, but then also support an exodus and innovate at a tremendous rate.
Virtual Computer Lab & Virtualized Environments for Staff/Faculty
Since students could no longer access software on campus, we needed to deliver a solution to allow all our software to be accessible virtually. We worked with Apporto to deliver a solution for our campus. Further, we needed to provide virtualized environment to support our remote helpdesk students and also users that needed access to Level 1 or 2 data.
- Chris Diniz – Interim Deputy Chief Information Officer
- Jeff Carter – ITC
- Victor Martin – Vice President of University Advancement
- Lourdes Nilon – Director Corporate and Foundation
- Ian Barnette – ITC
- Frank Stamboolian – Network Analyst
- Joe Nailor – Lead, Infrastructure Services
- Ernest Richards – Network Security Analyst Lead
Chromebook and Hotspot Distribution
To support Student Success, our Cabinet and University Advancement groups provided funds for the purchase of Chromebooks and hotspots for our students. We distributed over 300 Chromebooks and 100 hotspots.
- Rich Nelson – Director of Support Services
- Erene Thomas – Manager of Support Services
- Thomas McClendon – ESS
- Scott Heron – ESS
- Bryan Ellison – Helpdesk Supervisor
- Victor Martin – Vice President of University Advancement
- Lourdes Nilon – Director Corporate and Foundation
- Vernon Harper – Provost and Vice President of Academic Affairs
- Andrew Burt – ITA
- Alyssa Flores
- Ben Garza
- Brandon Redmon
- Carlos Ramos
- Chris Ramirez
- Crystal Sloley
- David Montes De Orca
- Diamond Sloley
- Eddie Garcia
- Francisco Gonzalez
- Jacob Thompson
- Kitzia Gonzalez Soto
- Kyle Bounthong
- Kyle Garza
- Kyle Lewis
- Leo Wheeler
- Maira Mendez
- Mason Pierce
- Megan Wathern
- Paul Blanco
- Rodrigo Ortiz
- Tony Cervantes
Telecommuting Policy and sending equipment off campus securely
To support our Human Resources group and policies, we develop a telecommute policy and equipment checkout process.
- Rich Nelson – Director of Support Services
- Erene Thomas – Manager of Support Services
- Bryan Ellison – Helpdesk Supervisor
VoIP and Softphones
Our campus was still transitioning from analog to VoIP as such many of our users needed some way to continue to have phone services at home. We quickly stood up another 100 softphones to our employees and migrated their numbers over.
- Alex Cruz – Network Analyst
Zoom and migrating our campus to online
Our zoom usage was limited pre-March 2020. While we had some zoom resources, we developed a wealth of resources, provided training and support for our campus.
- Mike Bohan – Media Specialist
- James Evans – Media Specialist
- Rich Nelson – Director of Support Services
- Erene Thomas – Manager of Support Services
Enabling Canvas and Blackboard for Spring instruction (Training, Proctoring)
CSUB was a Blackboard campus and were in the midst of selecting Canvas as our next Learning Management System. The team needed to train and support our faculty within these LMS.
- Madhu Gogulapati – Project Manager
- Alex Slabey – Instructional Designer
- Don David –Analyst Programmer
- Tammara Sherman – Campus Trainer
- Rebecca Weller – Faculty Teaching and Learning Center Faculty Director
- Rich Nelson – Director of Support Services
Enabling AdobeSign
Our campus was mostly a paper-based driven campus. With our staff moving off campus a solution for electronic document signing and routing was critical. This team brought up AdobeSign, started creating templates, and developed training to support our campus staff and faculty.
- Madhu Gogulapati – Project Manager
- Jason Ferguson – Business Analyst
- Tammara Sherman – Campus Trainer
- Nick Rowland – Operating Systems Analyst
Reducing Administrative Barriers – Financial Aid Online Form Submission
Due to the sensitive nature of Financial Aid documents, we couldn't have students email their documents to our financial aid office. Most of our students did not have access to fax machines, so we developed a system to allow submission of documents online that went directly into OnBase.
- Madhu Gogulapati – Project Manager
- Jason Ferguson – Business Analyst
- Eddie Figueroa – Operating Systems Analyst
- Doug Cornell – Information Security Analyst
- Pierre Igoa – Web Services Manager
COVID-19 Website
The campus needed a new website to promote all information in regard to new Covid-19 information and the action our campus was taking. This was critical in communicating to our staff, students, faculty, parents, and community.
- Pierre Igoa – Web Services Manager
- Allison Coleman – Web Application Developer
- Chris Blakemore – Web Application developer
- Shan He – ITC
- Don David – Analyst Programmer
Campus Continuity Site
This site was built to support the tools, services, and how to use them remotely. It provided information on accessing internet providers, discount programs, and enabled information to faculty, staff, and students.
- Pierre Igoa – Web Services Manager
- Rich Nelson – Director of Support Services
- Erene Thomas – Manager of Support Services
Maintaining a secure remote environment (Tennable, BigFix, SCCM, JamF)
With our staff and faculty taking state side equipment home, we needed a way to support patches and most specifically security to our systems.
- Ernest Richards – Network Security Analyst Lead
- Doug Cornell – Information Security Analyst
- Kenton Miller – ITC
- Bryan Ellison – Helpdesk Supervisor
- Ian Barnette – ITC
Expedited processes for ordering
In order to enable all the successes listed above our business office and Procurement had to work so many hours to support our campus. The work was instrumental to us being successful with the migration off campus.
- Yvonne Stallion – Business Office
- Kamye Salyards – ASC II
- Marisol Goni – ASC I
- Marina Manzano – Director of Procurement
- Crystal Jenkins – Procurement and Contracts Specialist
