Support Services

About the Department

Support Services encompasses three groups:

• Client Services
• Desktop Support
• Instructional Support

Client Services

Client services provides the support of computers, other devices, and a myriad of services at the user level.  This group includes the HelpDesk, with software repair and installation, the Computer labs, the RunnerCard office, the Multi Media Lab, and the Accessible Technology that provides guidance for accessibility issues of campus websites.

Desktop Support

The Desktop Support team provides computer and other device hardware & software repair and installation.  This includes most technology devices found on the customer's work station as well as support for various hardware utilized on campus.

Instructional Support

The Instructional Support Team provides audio/video support for all instructional areas on campus. This includes Smart Classrooms, Open & Instructional labs, and the Instructional Television Classrooms (ITV Studios). The Instructional Support Team is also responsible for advanced technology conference rooms, and small to medium size campus events